by Ben Lai | Apr 21, 2016 | Sales Ethics
Have you heard of the most common three myths of sales success? These will have a major effect on your sales succcess. Fostering these ideas will lead to how we conduct ourselves on the job, ultimately limiting our ability to be effective. Today I’ll share with you...
by Ben Lai | Apr 13, 2016 | Customer Service and Referrals
We’ve all heard the adage “The customer is always right,” and nearly all of us have also discovered how untrue this can be. In this article I’m not referring to customers who are simply mistaken about some minor detail, but those who think that being a buyer entitles...
by Ben Lai | Apr 6, 2016 | Sales Mindset
Love in sales may sound strange, but it’s surprisingly relevant! Love is the most profound emotional state that we experience as humans. While researching emotional intelligence and its influence in sales, I learned that empathy is king. How can we increase our...
by Ben Lai | Mar 30, 2016 | Emotional Intelligence
Social intelligence in sales is often overlooked. Previoiusly in “The Emotionally Intelligent Salesperson,” I wrote about how we as salespeople can handle our emotions for better performance. Being emotionally intelligent forms the foundation for Social Intelligence....
by Ben Lai | Mar 22, 2016 | Sales Mindset
Is it better to give than to receive in sales? Wait, isn’t sales all about making money? Well, yes and no. The core function of a salesperson is to generate revenue for their employer. But as we discussed in When Self-Interest is Good, how you go about achieving it...
