Your Situation

Do you have customer service or technical support staff who need to sell? They may not enjoy selling because of past experiences with unscrupulous salespeople. Furthermore, as introverts, they may not think that they have the “gift of the gab.” Consequently, sales training for introverts needs to account for their natural selling style.

The Solution

Sales Ethos can help your team to sell confidently with no prior sales experience. No, they won’t need to use use manipulative sales techniques or be pushy! We understand that introverts are naturally caring, considerate, and consultative. As a result, the E.T.H.O.S. selling method leverages their natural strengths to yield the best results.

Check out our guide How to Sell as an Introvert, and Why They Are Perfect for Sales

To see if our sales training fits your needs, contact us for a complimentary consultation!

Complimentary consult
Sales Training for Introverts

Ben Lai, Lead Sales Trainer
Sales Training for Introverts

Who is Sales Training for Introverts ideal for?

The E.T.H.O.S. sales training is ideal for customer service, technical support, and any other non-sales teams. We have worked in numerous industries including manufacturing, medical, and financial. Because our sales training is principle-based, the content applies to nearly any industry.

What is involved?

As part of your complimentary consult, we will determine what training modules are most appropriate for your team. Then, we will tailor the content for your industry and organisation. Once we have mutual agreement on delivery and logistics – we will commence training. Next, we will consult with you regularly for feedback and adjustment. This ensures that you receive a positive return on investment.

Where is Sales Training for Introverts conducted?

We will conduct sales training at your venue. All you need to provide is a suitable meeting room and projector for PowerPoint slides. We primarily provide sales training in Melbourne, but also provide sales training in Adelaide.

For remote training, we can conduct training sessions via Zoom. In addition, you may utilise our online sales training platform.

Why Sales Training for Introverts?

Introverts have unique strengths and weaknesses. Classic sales training often requires trainees to use techniques that are very difficult for introverts to do. As a result, much of the training is never implemented. Because our sales training for introverts was designed by an introvert, your team will have a much easier time applying their knowledge.

How will Sales Training for Introverts benefit?

Our sales training is holistic. Rather than focusing solely on sales techniques, we develop the whole person. As you will see in the modules, we have a number of complimentary topics not normally taught in traditional sales training. As a result, your team will be motivated and perform at their best.

Is Sales Training for Introverts suitable for sales professionals?

Of course! Our sales training is well suited to sales professionals. Surprisingly, many introverts work in sales today. In addition, if you want your team to focus on the fundamentals of selling, E.T.H.O.S. Sales Training is ideal. We have worked with numerous sales teams with fantastic results.

Sales Training for Introverts

Case Study: Blamey Saunders Hears


At the beginning, Blamey Saunders disrupted the hearing aid industry. They achieved this by offering premium hearing aids at a fraction of competitors’ prices. Incidentally, their hiring strategy focused on finding compassionate and technically minded individuals to serve clients.

These individuals were also tasked with sales of hearing aids. However, without sales processes or skills, many customers procrastinated buying. As a result, customers’ hearing health would deteriorate over time. In addition, Blamey Saunders was losing revenue needlessly.

Sales Training Intervention

Sales Ethos worked with Blamey Saunders for 2 years. We ran coaching sessions, seminars, and consulted on sales processes. Staff were trained on selling with integrity. They were professionally persistent while putting clients’ interests first. The training was a perfect fit for the culture and values of the company. Consequently, uptake and implementation was rapid.

Sales Ethos implemented a follow up strategy that ensured that prospects were looked after continuously. In addition, Blamey Saunders implemented a tracking system. Consequently, they were able to measure sales efforts and improvements. Staff diligently and compassionately assisted prospects with purchases using follow up systems recommended by Sales Ethos.


Within 12 months, Blamey Saunders enjoyed a rise of $1.46M in sales revenue (~20% of total revenue) through follow up efforts alone. This did not account for increased conversions for inbound leads. In addition, this increase came about with no additional marketing spend.

Words from Mark

“(Sales Ethos) ongoing approach to sales training… With incremental learning, has helped our teams to maintain a strong focus on improving their skills and performance in sales environments. (Sales Ethos) has brought a high level of knowledge and expertise that challenges the traditional sales training platform. It is more suited for the 21st century. The method of ongoing training sessions ensures that the training is being properly implemented. As a result, there are tangible results for the team.”

– Mark Bellhouse, Head of Sales and Marketing

Enquire about sales training for introverts

Drop us a line or request a complimentary sales consultation. We will offer insights into your biggest sales challange, with absolutely no obligation to commit!

Sales Training Melbourne Office

Ph: 1300 974 377

Waterman Business Centre, Level 2, UL40
1341 Dandenong Road, Chadstone 3148

Sales Training for Introverts Modules

How to Sell as an Introvert

Set the right mindsets for long-term success in sales

Is it possible to be successful in sales as an introvert? Thankfully, selling has dramatically changed over time. It is no longer about having the “gift of the gab,” but building authentic and consultative relationships with clients. Introverts are positioned perfectly to sell in today’s market. However, they just need the right mindset, confidence, and skills to do so! As a result of this sales course your team will have:

  • Increased confidence to sell by debunking sales myths
  • A positive mindset for selling through ethical and science-based practices
  • A strong conviction that they can become excellent at selling, through a new way of thinking about sales
How to Book Sales Appointments Fearlessly

Help outbound sales teams to book more sales appointments with fewer calls

How many calls does your team make to book a single appointment? Salespeople frequently report that prospecting is the most difficult part of the sales process. Unfortunately, this is often because they use old and ineffective techniques. Consequently, their conversion rates are low, their piplines are thin, and their morale is low! As a result of this sales course your team will:

  • Learn how to get past gatekeepers and to decision makers
  • Craft effective scripts that earn stakeholders’ time
  • Significantly increase call-to-meeting conversion rates
How to Understand Client Needs Deeply

Foster deeper conversations with prospects for solution-based sales proposals

How effective is your team at understanding your prospects’ needs? Telling is not selling! Gone are the days of slick, fast-talking salespeople. Consequently, it is not enough to simply sell products. They must sell solutions. In addition, your staff must learn how to ask well prepared questions. Hence, they will fully understand prospects’ needs and goals. Doing so will significantly increase closing rates. As a result of this sales course your team will:

  • Create a structured approach to sales consultations
  • Be able to take a deep-dive into prospects’ buying motivations
  • Practice active listening to show care and interest in prospects, maximising trust and rapport
How to Persuade Clients Ethically

Empower your team to make persuasive sales presentations and proposals

What are your conversion rates from proposals to sales? Presenting follows from the consultative phase. Sales professionals must confidently demonstrate the solution to the prospects’ problems. If done poorly, prospects will simply not buy. In addition to losing the sale, your staff will feel disheartened that their hard work has not paid off. As a result of this sales course your team will:

  • Understand and master the principles of ethical persuasion
  • Create a framework for proposals that convert more effectively
  • Learn how to position and demonstrate products powerfully
How to Prevent & Handle Objections Tactfully

Prepare your team to handle sales objections without sounding argumentative

Does your team have prepared responses for sales objections? It is natural for prospects to hesitate buying. Consequently, bad purchases in the past have created a natural scepticism. As a result, objections (whether perceived or real) will prevent your staff from closing sales. As a result of this sales course your team will:

  • Master the 3-step process for handling any objection
  • Understand the true nature of price objections and address them with empathy
  • Prevent objections from arising in the first place
How to Negotiate and Close the Sale Confidently

Give your team the confidence to ask for the sale with conviction

Does your team have a plan for asking for the sale? Closing is the most daunting phase of selling. As a result, many salespeople are anxious at this stage. In spite of being the shortest part of the sales process, many professionals panic and waiver! As a result of this sales course your team will:

  • Explore the concept of “trial closing” to avoid asking for the sale prematurely
  • Uncover the principles of master negotiators
  • Learn how to apply pressure ethically and confidently to secure the sale
How to Earn Repeat Business and Referrals Naturally

Generate a constant stream of referrals and increase lifetime value of clients

Do you have inbound leads from referrals on a regular basis? Selling to existing clients is many times easier than finding new ones. Hence, doesn’t it make sense to focus in this area? You have already established trust, removing many barriers to the sale. As a result, selling is much easier. How do you ensure that clients are happy? In addition, how can you keep them buying from you? As a result of this sales course your team will:

  • Discover and cater to what customers consider excellent service
  • Make generating repeat business a regular part of their process
  • Regularly generate referrals from existing clients
Advanced Topic: How to Sell to Corporations Strategically

Increase conversion rates of high-stake deals and tenders

What strategies are you currently using for high-stake deals? Sales is more complex than ever before. Multiple decision makers are involved. In addition, workplace politics complicate matters. Sales professionals need to be more strategic than ever to win larger sales. Ignoring these factors is a recipe for disappointment! As a result of this sales course your team will:

  • Understand and account for the dynamics of corporate decision-making
  • Create sales strategies that account for power, politics, and processes
  • Approach tenders, RFPs, and bids more strategically
Personal Development: How to Maximise Sales Performance Mentally

Unlock your team’s potential using scientifically proven mental exercises

What are your team’s personal limiting beliefs? Effective selling goes far beyond the use of phrases and techniques. As a result of unethical selling, buyers are increasingly aware of manipulative strategies. Therefore it is more important than ever for sales professionals to have integrity. As a result of this sales course your team will:

  • Discover the importance of self-image in sales effectiveness
  • Unlock the keys to increasing personal performance
  • Begin forming the habits of mental mastery
Personal Development: How to Manage Emotions Resiliently

Immunise your staff against feelings of failure, rejection, and anxiety

How well do your staff bounce back from failures and difficulties? Emotional intelligence is the ability of sales professionals manage their state for maximum performance. Consequently, this factor has enormous weight in predicting the success of sales staff. As a result of this sales course your team will:

  • Better understand the role and nature of emotions
  • Increase empathy, and therefore rapport with prospects
  • Manage emotional states, resulting in increased productivity and sales
Time Management: How to Prioritise Purposefully

Provide your staff with the tools for effective goal-setting and prioritisation

Everyone is busy! But… Are they busy doing the right things? Time management is a crucial aspect of effective sales professionals. Consequently, salespeople often spend much time on unnecessary activities. As a result, your team’s sales revenue and activities suffer. As a result of this sales course your team will:

  • Set realistic objectives based on company goals
  • Understand the difference between urgency and importance in tasks
  • Optimise and prioritise activities based on key sales performance indicators
Time Management: How to Beat Procrastination Scientifically

Enable your staff to increase willpower and productivity

Do you have staff that could be more efficient with their work day? We are living in a distracted world. As a result, procrastination and a lack of willpower to do important activities is often rife. How can sales professionals overcome these barriers to performance? As a result of this sales course your team will:

  • Discover the science behind human behaviour and willpower
  • Put measures in place to prevent distractions and remain focused
  • Begin using internal, social, and environmental factors to increase self-control