Hi, this is Ben Lai from Sales Ethos. Today’s topic is how to increase client happiness in sales. In the sales profession, we may not consider ourselves as customer service representatives. However, the level of service that you problem to your clients will determine whether they’re going to buy from you again and whether they’re […]
14
Jul
Jul
Hi, this is Ben Lai from Sales Ethos. This is Part Three of the series, How to Sell to Modern Buyers. Now, buyers are more sceptical than ever before. After being bombarded by sales and marketing messages through emails, through phone calls, people have created walls of resistance to make sure that they protect themselves […]
08
Jul
Jul
Hi, it’s Ben Lai from Sales Ethos. This is Part Two of How to Sell to Modern Buyers. Today, I’m going to address the topic on how to sell in complex sales situations. Complex sales has become the norm for modern selling. It is no longer the case that you can talk to just one […]
01
Jul
Jul
Transcript Hey, it’s Ben Lai here from Sales Ethos. Today, I’m going to kick off a series on How to Sell to Modern Buyers. Part One of this series is going to be how to deal with information imbalance in today’s market. Now, if you’ve been in sales for any length of time — 5, […]
17
Jun
Jun
Transcript: Ben Lai: Hey guys, it’s Ben Lai from Sales Ethos and today I’ve got a special guest with me, Irwin Hau. Irwin Hau: Hey Ben, how are you going? Ben Lai: Irwin is the founder and director of Chromatix and Irwin, can you tell us a little bit about what Chromatix does? Irwin Hau: […]
12
Jun
Jun
Transcript: Hi guys, it’s Ben Lai from Sales Ethos. Today I’m going to give you a single piece of advice that will help you for the rest of your sales career. And that is to never assume. Why is assuming so deadly for sales people? The reason is that when we make assumptions, we are […]
Interview, Sales Ethics, Sales Management Training
Interview: Do Sales Commissions Cause Unethical Behaviour?
28
May
May
Click here for Beyond HR Inject Sales Commissions & Unethical Behaviour Transcript Ben Lai Hi guys, it’s Ben Lai from Sales Ethos, and I’ve got with me again, Tommy Sim from Inject and Beyond HR. Welcome again Tommy! Tommy Sim Thanks Ben! Ben Lai Here’s a prickly one… Sales commissions – do they produce the […]
20
May
May
Hey guys, this is Ben Lai from Sales Ethos. Today I’m going to share with you another one of my favourite one-liners in sales. This one is “If you don’t ask, you don’t get!” There was a story once, when I was a kid… I was walking by the McDonalds with my auntie… They had […]
13
May
May
For more information on how Shane and his team can help with your SEO, visit www.digitalsquad.com.au Transcript: Ben Lai Hey guys, it’s Ben Lai, from Sales Ethos, and today I’ve got a special guest with me, Shane Chand. Welcome, Shane! Shane Chand Thanks Ben, good to be here. Ben Lai Today I’ve got a question […]
29
Apr
Apr
Transcript: Hey guys, it’s Ben Lai from Sales Ethos. Today I’m going to share with you one of my favourite one-liners in sales of all time. The phrase is “Always Maintain Initiative.” I’ve given it an acronym AMI, which also stands for Australian Marketing Institute… But this is MY acronym, Always Maintain Initiative! Why “Always […]